wati Platform Privacy Notice
This page describes what we collect when you use wati and how we keep that data protected. We at wati take data privacy seriously and comply with industry standards for encryption, access control, and retention. When you open an account on wati, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or play on our live-dealer tables, we collect certain personal and transactional information.
Our wati privacy policy outlines what data we collect, how we use it, who may access it, how long we keep it, and what rights you have. We do not sell your data to third parties for marketing purposes. We share data only with payment processors, compliance partners, and law enforcement where required by law.
If you have questions about how we handle your data on wati, contact our support team via live chat, email, or phone.
Data Collection on wati
We at wati collect personal data when you register an account, deposit funds, verify your identity, or interact with our customer support. Your personal data includes your name, email address, phone number, date of birth, and residential address. We collect this information to open your account on wati, verify your identity (Know Your Customer), process deposits and withdrawals, and comply with anti-money-laundering regulations.
We at wati also collect transactional data — every deposit, withdrawal, bet, and game outcome on our platform. This data helps us detect fraud, resolve disputes, and analyze platform usage. We collect device information (IP address, browser type, operating system) to secure your account on wati and prevent unauthorized access. We do not collect your location in real-time, but we may infer your region from your IP address.
When you upload identity documents (KTP, passport, or driver's license) for KYC verification on wati, we store high-resolution scans on our secure servers. We also record when you enable two-factor authentication, change your password, or request a withdrawal on wati.
How We Use Your Data on wati
We at wati use your personal data to deliver our service on wati. This includes account management (login, password reset), payment processing (deposits and withdrawals), game facilitation (tracking bets and outcomes), and customer support. We use your data on wati to comply with anti-money-laundering and Know Your Customer regulations. We may use your email to send account notifications (login alerts, withdrawal confirmations, bonus updates) — you can opt out of promotional emails anytime in your wati account settings.
We at wati analyze aggregated, anonymized data to understand platform usage, game popularity, and payment preferences. This analysis helps us improve wati's performance and user experience. We do not use your data on wati for automated decision-making or profiling that would significantly affect you (such as automatic account closure based on algorithmic risk scoring).
Third-Party Processors on wati
We at wati use third-party payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, or local payment on wati, your payment is routed through those companies' systems; they receive your payment method details and process the transaction. We at wati do not store your credit card or wallet credentials — only a reference token for future transactions. Bank transfers via online payment, e-wallet, mobile banking, and local payment virtual accounts on wati route through your bank's systems; we receive only the confirmation that funds have cleared.
We at wati also use third-party compliance and fraud-detection partners who scan identity documents and transaction patterns for suspicious activity. These partners may store copies of your uploaded ID for regulatory record-keeping on wati. We contractually require all third-party processors to encrypt your data in transit and at rest, and to limit access to our data to authorized personnel only.
Data Storage and Retention on wati
We at wati store your personal data on encrypted servers located outside your jurisdiction (typically in secure data centers in Southeast Asia or beyond). Your data on wati is encrypted at rest using industry-standard protocols (AES-256 or equivalent). We restrict access to wati servers to authorized employees and contractors who sign confidentiality agreements.
We at wati retain your personal data for as long as necessary to provide our service and comply with law. Typically, we keep account data on wati for the lifetime of your account and for five years after closure (for regulatory compliance). Transactional data on wati (deposits, withdrawals, game logs) may be retained longer per financial regulatory requirements. Identity documents (KTP scans) on wati are retained for a minimum of five years after account closure per anti-money-laundering rules.
Key takeaways
- We collect your name, email, phone, address, and identity documents on wati for account setup and verification.
- We use your data on wati for payment processing, fraud detection, and regulatory compliance.
- We do not sell your data to third parties for marketing.
- We share data only with payment processors and compliance partners on a need-to-know basis.
- Your data on wati is encrypted and stored on secure servers for the duration of your account.
Your Rights on wati
We at wati recognize your rights regarding your personal data. You have the right to access, download, and review the personal data we hold on you on wati. You can request a copy of your data by contacting our support team. We at wati will provide a downloadable archive of your personal data within a standard timeframe.
You have the right to correct inaccurate data on wati (e.g., if your address changes, update it in your account settings). You have the right to request deletion of your data from wati after your account is closed, subject to legal retention obligations. You have the right to opt out of promotional emails on wati anytime in your account settings. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data on wati.
Cookies and Tracking on wati
We at wati use cookies and similar tracking technologies to maintain your session on wati, remember your preferences, and analyze how you use the platform. Session cookies on wati are essential to keep you logged in; they expire when you close your browser. Persistent cookies on wati remember your login preference and settings; you can delete these anytime in your browser settings. We at wati do not use third-party tracking cookies for behavioral advertising.
We use web analytics (such as server logs) on wati to understand which games are popular, which pages users visit, and how long sessions last. This data helps us improve wati but is not tied to your identity. You can disable non-essential cookies on wati anytime in your browser or account settings, but some functionality (such as login) may not work without essential cookies.
Security Practices on wati
We at wati use industry-standard encryption (TLS/SSL) to protect your data in transit between your device and our servers. We at wati use role-based access controls so that employees and contractors can access only the data they need to do their jobs. We conduct regular security audits on wati and have procedures to detect and respond to data breaches.
We at wati cannot guarantee absolute security. If we discover a breach on wati, we will notify affected users and relevant authorities without undue delay. We recommend that you enable two-factor authentication (2FA) on your wati account for additional security, use a strong password, and do not share your login credentials with anyone.
Jurisdiction and Contact on wati
Our wati data processing practices are governed by the laws of the jurisdiction in which wati operates. Our servers may sit outside your jurisdiction. By using wati, you consent to the processing of your data as described in this privacy notice and subject to the laws applicable to wati's operations. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, you have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights on wati.
If you have questions, concerns, or requests regarding your data on wati, contact our support team via live chat on the platform, email, or phone. Our team will respond within a standard timeframe. We at wati take data privacy seriously and are committed to addressing any concerns you raise about how we handle your information on wati.
Policy Updates on wati
We at wati may update this privacy notice from time to time to reflect changes in our practices or legal requirements. When we make material changes to our privacy notice on wati, we will notify you via email or a prominent notice on the platform. Your continued use of wati after the notification period constitutes acceptance of the updated privacy notice. If you do not agree with the changes, you may close your account on wati.
Summary — wati Privacy
We at wati collect your personal, identity, and transactional data to provide our service and comply with legal obligations. We encrypt your data in transit and at rest, store it on secure servers, and restrict access to authorized personnel. We do not sell your data to third parties for marketing. We share data only with payment processors and compliance partners on a need-to-know basis. You have the right to access, correct, and delete your data on wati, and to opt out of promotional communications.
Your privacy on wati matters to us. Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, we apply the same data protection standards. If you have any questions about how we handle your data on wati, contact our support team anytime.